Privacy Policy
Last updated: 11/09/2025
Bluegrass Avenue (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information when you visit our website, make an enquiry, or use our services:
Name and contact details (such as email address, phone number, and business name)
Payment and billing information
Information about your business and website requirements
Any other information you choose to share with us
We may also collect non-identifiable information such as browser type, IP address, and site usage through cookies or similar technologies.
2. How We Use Your Information
We use your personal information to:
Provide and deliver our website design services
Respond to your enquiries and communicate with you
Process payments and issue invoices
Improve our website and services
Send updates, resources, or marketing material (if you’ve opted in)
3. Disclosure of Your Information
We do not sell or rent your personal information. We may share information with:
Service providers who assist us (e.g., payment processors, hosting providers)
Legal or regulatory authorities if required by law
Some third-party providers may store or process your information overseas (for example, cloud-based services in the United States).
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure.
5. Your Rights
You have the right to:
Request access to the personal information we hold about you
Ask for corrections to any inaccurate information
Opt out of receiving marketing communications at any time
To exercise these rights, please contact us at the details below.
6. Cookies & Tracking
Our website may use cookies or similar technologies to improve your browsing experience. You can disable cookies through your browser settings, but some features of the site may not function properly as a result.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be published on this page with a revised “last updated” date.
9. Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to make a complaint about how your personal information has been handled, please contact us:
Bluegrass Avenue
Email: hello@bluegrassavenue.com
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au
